How SNK Consultancy handles personal information

1. Who we are

SNK Consultancy provides New Zealand immigration advice and related support for individuals, families and employers. You can contact us at shaneelsnkconsultancy@gmail.com or +64 21 207 2371.

2. Personal information we may collect

We may collect your name, contact details, location, visa or immigration enquiry details, appointment preferences, communication history, and any information you choose to provide about your circumstances. If you later become a client, we may request further documents or information relevant to your immigration matter.

Please avoid sending highly sensitive documents through the website contact form. If more information is required, we will let you know the appropriate way to provide it.

3. Website information and cookies

Our website may collect basic technical information such as pages visited, browser type, approximate location, device information and referral source. We may use cookies or similar technologies to help the website function, understand site performance and improve the experience. You can manage cookies through your browser settings.

4. How we use personal information

We use personal information to respond to enquiries, assess whether and how we may be able to help, arrange appointments, provide immigration advice and related services, manage client records, communicate with you, improve our website and services, and meet legal, professional or regulatory obligations.

5. When information may be shared

We do not sell personal information. We may share information where necessary to provide services, where you authorise us to do so, or where required by law or professional obligations. This may include Immigration New Zealand or other relevant agencies, professional advisers, technology providers, website/form/email providers, document storage providers, or regulatory bodies where applicable.

6. Storage, security and overseas providers

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. Access is limited to people and service providers who need it for legitimate purposes. Some technology or storage providers may process or store information outside New Zealand. Where this occurs, we take care to use providers that support appropriate privacy and security safeguards.

7. How long we keep information

We keep personal information for as long as it is reasonably needed for the purpose it was collected, to provide services, to manage records, or to meet legal, professional and regulatory obligations. When information is no longer required, we take reasonable steps to delete it or de-identify it.

8. Accessing or correcting your information

You can ask us to confirm whether we hold personal information about you, request access to it, or ask for it to be corrected. Contact us using the details above and we will respond in accordance with applicable privacy requirements.

9. Privacy concerns or complaints

If you have a privacy concern, please contact us first so we can understand and respond to it. You can also contact the Office of the Privacy Commissioner in New Zealand through privacy.org.nz.

10. Changes to this policy

We may update this privacy policy from time to time. The updated version will be published on this page with a revised date.